Whether online or in store, we have a no refund policy. Only exchanges or store credits are accepted.
Our policies are 30 days for online purchases and 14 days for store purchases. If you exceed the number of days since your purchase, we unfortunately can not offer you an exchange or store credit.
To qualify for an exchange or store credit, your item must be unused, in the same condition you received it, and still have its label. It must also be in the original packaging.
Several types of products can not be exchanged. Perishable goods such as food and treats can not be returned. Also, we do not accept products for personal use, sanitary or hygiene, dangerous products or flammable gases or liquids.
Other items that can not be returned:
* Gift cards
To make an exchange or receive a store credit, you must present a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Sale items (if any)
Only regular priced items can be exchanged. Unfortunately, sale items are not eligible for exchanges or refunds.
Exchanges (if any)
We only replace an item if it is defective or damaged. If this is your case and you wish to exchange it for the same item, send us an e-mail at firstname.lastname@example.org and send us your article at: 2600, boulevard Laurier, local 155, Quebec, (Quebec), G1V 4T3, Canada.
To return a product, you must mail it to: 2600 Laurier Blvd., Suite 155, Quebec City, Quebec, G1V 4T3, Canada.
You are responsible for the shipping fees to return your item. Shipping costs are not refundable.
The time required to receive your exchanged product may vary, depending on where you live.
If you are shipping an item with a value of $75 or more, please consider using a delivery service that allows you to track the shipment or secure delivery insurance. We can not guarantee we will receive the item you return to us.